ActiveThailand.com - General Conditions

Liability

CONTACT TRAVEL CO., LTD is a registered Company in Chiang Mai, Thailand, here-under referred to as "the Company".

The Company acts as intermediary between hotels, airlines and transport companies providing services. Therefore the company is not responsible in case of loss, injury, damage that could happen to the client, including those occurring outside the tours or programs. Any loss or additional expenses incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the clients. The handling of baggage is at the client's risk throughout the tour. Our programs, itineraries, services and prices, are established and based on a certain date, and therefore subject to change without notice, before or during the tour. We reserve the rights to provide similar or superior hotels in case of non-availability.

Before you go

Clients are responsible for obtaining relevant visas and documents to enter legally the country. It is the client's own responsibility to meet our staff/guide or his representative, at the time and date agreed and mentioned in our final tour confirmation.

Safety

Due to the nature of most of our adventure tours, participants must be aware of the hazards which may be associated with the activities. Therefore we strongly recommend that you carry your own insurance. Participants are responsible for loss or damage of provided equipment. Participants agree to accept the authority of the guide/tour leader throughout the tour.

Deposit / payment

First step, following receipt of your booking request, we state the tour availability Participation in a tour will be confirmed to participants after reception of booking deposit only. No deposit means no firm booking. Deposit must be received by the Company at least 15 days before the tour or services begin. Deposit is not refundable, as it will cover our booking fees and expenses. Payment instructions and details will be sent with our tour registration.

For all services where clients are not coming to Chiangmai, as well as for all hotel reservation, we require advance full payment. Payment can be made by bank transfer or by credit card. We welcome American Express, Visa & MasterCard.

Cancellation

In case of cancellation by the client(s), the Company will retain or invoice the full deposit amount of required services. On the Company's side, once we have received a deposit, there is little reason that we should cancel a tour, however the Company reserves the right to cancel any trip at any time, in such case all payments/deposit already made will constitute full settlement with the participants.

Refund Policy

Booking deposits are not refundable for any services.

Tour arrangement services must be cancelled with advance notice of minimum 7 working days in order to be entitled to a refund, deducting our deposit fees.

High Season: During high season some tour or hotel reservations have a different refund policy, and this will be stated in your tour registration.

In case you decide to stop a tour for any reason during the tour or before the end of the pre-arranged program, no refund will be made for unused portions of the services or tour arrangements.

Participant Agreement

Participation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.